Caring for One Another: From Good Intentions to Shared Responsibility

By Matila S. Jones, II, MS, HS-BCP
Executive Director, Roberta’s House
At Roberta’s House, we express our commitment to community through a simple but profound promise:
I care for you, you care for me, and we care for each other.
When someone dies, the loss does not end after the funeral, the meal train, or the final condolence call. Grief changes daily routines, family roles, finances, relationships, identity, faith, and a person’s sense of safety in the world. The bereaved may be surrounded during the crisis and profoundly alone in the months that follow. Caring well means staying present after public attention has moved on.
Care cannot remove a loss. It can help ensure that no one is forced to carry it alone.
As Executive Director of Roberta’s House, I have witnessed care take many forms: a parent determined to help a child heal, a grandmother holding a family together, a father learning to speak openly about his grief, and a friend sitting quietly beside someone when words are not enough.
Care is also expressed through meals prepared, telephone calls returned, appointments remembered, rides provided, tears welcomed, and promises kept. These gestures may seem ordinary, but they are often the quiet threads that hold grieving families—and entire communities—together.
Care Is More Than Sympathy
Care can mean concern, attention, responsibility, protection, and regard for another person’s well-being. As a feeling, it allows us to recognize suffering. As an action, it asks us to respond. That distinction is especially important in bereavement care. Sympathy may acknowledge that a death occurred; care pays attention to what the loss continues to require.
Philosopher Joan Tronto describes care as a process: noticing a need, accepting responsibility, providing support, and attending to how that support is received. Her idea of “caring with” calls communities to solidarity, trust, respect, and shared responsibility. This framework challenges us to look beyond our intentions:
Did we understand what the grieving person needed?
Did we ask rather than assume?
Did our help protect their dignity and choices?
Did we follow through?
Many African ethical traditions offer a related truth: individual well-being cannot be separated from community well-being. The spirit of ubuntu—“I am because we are”—reminds us that our humanity is expressed through relationship. Grief is personal, but it should never be treated as a private burden that a person or family must manage alone.
What Literature Teaches Us About Grief and Care
Poets often give language to what ordinary conversation cannot hold: absence, fear, memory, love, survival, and the longing to be seen. Their work helps us understand not only what grief feels like, but what compassionate care requires.
In “When Great Trees Fall,” Maya Angelou captures the disorientation that follows a significant death. The world does not simply return to normal; the bereaved learn to live in a world reshaped by absence. Care therefore requires patience. It allows people to remember, question, speak the name of the person who died, and change without being pressured to “move on.”
Audre Lorde connects care to survival and teaches that self-care can be an act of self-preservation, particularly for people expected to endure and serve without adequate support. That lesson matters in grief work. The parent holding a family together, the professional supporting bereaved families, and the community member everyone relies upon may also be grieving.
Care must include the caregiver, too.
Nikki Giovanni’s “Mothers” locates care in memory, shared space, and the quiet lessons passed between generations.
Ntozake Shange’s work shows healing taking shape through truth-telling, shared witness, connection, and the recovery of love for oneself.
Naomi Shihab Nye’s “Kindness” links compassion to the knowledge that life can change suddenly.
Together, these writers remind us that care is not always advice or rescue. Sometimes it is presence: sitting nearby, listening without judgment, protecting a story, or helping someone recognize the strength that pain has obscured.
Where Good Intentions Fall Short
Most people want to be caring. Yet bereaved people are often hurt not by a complete absence of concern, but by concern that is brief, conditional, or centered on the comfort of others.
We offer advice before listening or decide what someone needs without asking.
We praise people for being strong without considering what that strength is costing them.
We expect grief to follow a schedule and withdraw when sadness lasts longer than our patience.
We show up for the immediate crisis but disappear during the long adjustment that follows.
We confuse helping with controlling and fail to respect culture, faith, boundaries, or personal choice.
We rely on one family member or caregiver to hold everyone together without asking who is caring for them.
Institutions fall short too. A grief-support program may exist, but cost, transportation, language, stigma, complicated intake processes, narrow eligibility requirements, or a lack of culturally responsive services may keep people from receiving it. Good intentions do not remove these barriers. If we value care, we must build systems that make it accessible—and sustain the people who provide it.
What Care Looks Like in Practice
Meaningful care does not always require a dramatic gesture. It may be a meal, a ride, help with childcare, a financial contribution, a returned telephone call, or an invitation that continues months after the death. What matters is that support responds to the person rather than to our assumptions about grief.
Listen without correcting, comparing, rushing, or trying to explain the loss.
Ask, “What would be most helpful right now?” and offer specific choices when decision-making feel overwhelming.
Use the deceased person’s name and make room for stories, tears, anger, silence, laughter, and complicated feelings.
Remember difficult dates—including birthdays, holidays, anniversaries, and court or medical milestones—and check in beyond the first weeks.
Offer practical help: meals, transportation, childcare, paperwork, household tasks, or connection to grief-informed services.
Respect cultural, spiritual, and family traditions without assuming that every person grieves in the same way.
Share caregiving responsibilities, support the caregiver, and accept care when you need it. Advocate for workplaces, schools, healthcare systems, and community institutions that respond to grief with flexibility and dignity.
A Shared Responsibility
At Roberta’s House, we see every day that grief reveals both human vulnerability and human strength. Healing is not forgetting, returning to a former self, or reaching the end of a timetable. It is learning to carry love and loss in a way that allows life to continue—with support, meaning, and connection.
“I care for you” is a promise to notice and respond.
“You care for me” acknowledges that none of us is beyond the need for support. “
We care for each other” transforms individual kindness into a community ethic.
The true measure of a caring community is not how compassionately it speaks when suffering is visible. It is whether people remain seen, heard, respected, and supported before, during, and long after a death. It is whether care is available not only to those who know how to ask, but also to those facing barriers, isolation, or exhaustion.
Care is a feeling, but it is also a discipline: attention practiced consistently, responsibility shared willingly, and love made visible through action. That is how we accompany one another through grief. That is how we strengthen families and communities. And that is how we keep our promise to care for one another.

Matila S. Jones, II, MS, HS-BCP
Executive Director
